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Question

Have to reset password and security question to reset voicemail PIN?

  • October 21, 2024
  • 3 replies
  • 28 views

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I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN.  It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save.  Is this intended behavior?  

 

Save is gray



 

Save is blue after all 3 options entered

 

3 replies

Mary-Community_Moderator
Community Manager
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Hi @aanderson 
Yes, this is the intended behavior. When updating the voicemail PIN, the system now requires you to change the password, PIN, and security question simultaneously before you can save the changes.

 


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  • Author
  • Participating Frequently
  • 7 replies
  • October 21, 2024
Mary-Community_Moderator wrote:

Hi @aanderson 
Yes, this is the intended behavior. When updating the voicemail PIN, the system now requires you to change the password, PIN, and security question simultaneously before you can save the changes.

 

giphy.gif?cid=fcde54959zt6q9tirl89y303tyfb3kp57bs43mc8zvmj0f8y&ep=v1_gifs_search&rid=giphy.gif&ct=g


Mary-Community_Moderator
Community Manager
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aanderson wrote:
Mary-Community_Moderator wrote:

Hi @aanderson 
Yes, this is the intended behavior. When updating the voicemail PIN, the system now requires you to change the password, PIN, and security question simultaneously before you can save the changes.

 

giphy.gif?cid=fcde54959zt6q9tirl89y303tyfb3kp57bs43mc8zvmj0f8y&ep=v1_gifs_search&rid=giphy.gif&ct=g

Sorry, but I don’t have an explanation as to why, but I love the GIF! 😍


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