Question

New call, browser opens www.goole.com

1 year ago
March 25, 2024
3 replies
1094 views

jturnbaugh-p
New Participant

We are using RingCentral app for Teams with the RingCentral for Teams Desktop Plugin. We have users when they receive a call their browser opens a new tab to www.goole.com. Just started today and it is happening to several users. I have verified they do not have RingCentral Desktop app installed, and the "Launch an external app or website for incoming calls" is not a setting in the Teams RC app. How do I resolve this for my users? Also, why was this turned on in the first place?

info-163
New Participant
1 reply
1 year ago
March 25, 2024

check this thread - nothing has worked for me yet but for a few it has https://community.ringcentral.com/questions/119138/why-opening-browser-starting-today.html

pegchappars
New Participant
2 replies
1 year ago
March 25, 2024

Our users have the desktop RC app and this was turned on for many (but apparently not all) on 3/22/24. Same thing - Launch and external app.... and set to https://www.goole.com

Thankfully we can "manage" it at the user level and at least toggle it off. What happened from RingCentral they have not answered.

rramsey
New Participant
2 replies
1 year ago
March 26, 2024

You can go here and vote for them to allow admins to toggle the Launch an external app... at a company level: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017498-ability-of-the-admin-to-configure-launch-an-exter

Reply

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Reply

Related Posts

Manufacturing - how to scrap Raw Material during Productionicon

Recording Scrap in BOM from the length of a producticon

How to record the production loss in the manufacturing module.icon

Material Waste recorded as Scrap or Put in a warehouse to be soldicon

How to Scrap Raw Material in the Production process and account for it under Scrap Totalsicon

Most helpful members this week

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings