Incoming Faxes are illegible

Hi Marlynn, can you please tell us more about the issue? Are you getting an error message?

Some faxes have just a single vertical line down the center of the page. Other faxes are not readable because there are horizontal lines messing up whatever is on the page. Very few faxes have more than one page, even if the cover page states there are multiple pages. They are not coming over. I am attempting to attach a few examples. The only clear and complete faxes are the "TEST" faxes that Ring Central is doing. This is very frustrating and we will lose $$$ and business over this. They are all turned 90 degrees left for whatever reason when I printed to pdf.. This was NOT happening previous to today. We have been with Ring Central from about a year and a half. fax example 1.pdffax example 2.pdffax example 3.pdffax example 4.pdffax test.pdf

It was all over. All faxes, not one was good. However, it appears to be much improved today, so someone fixed something overnight. Unfortunately, we have no way to retrieve all the faxes we lost yesterday and support didn't seem to really think that was a problem.

This is happening with our outgoing faxes since last week.