Question

Error code 104101

Forum|Forum|5 years ago
February 5, 2020
2 replies
1800 views

stacey-banks
New Participant

A software vendor I work with has recently started using RingCentral Meetings. I was able to download and install the client, but each time I try to join a meeting I get an error code 104101. I have a feeling it is a firewall issue with my employer but I wanted to reach out here first to attempt to better define the issue for our IT team.

I use a Windows 7 PC. RingCentral meetings version 19.4.23042.1217

Is anyone familiar with this error code and its cause?

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Jessica H.
Community Manager
Forum|Forum|5 years ago
February 5, 2020

Hey Stacey,

I was not able to find any information on that error number. Does it come with any other verbiage?

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Jessica H.
Community Manager
Forum|Forum|5 years ago
February 7, 2020

Your original suspicion was correct, this should be tied to your firewall settings.

RC meetings has similar network requirements to the rest of the RingCentral phones: https://support.ringcentral.com/article/9233.html?language=en_US

The sections that specifically relate to meetings are:

Section 4 - Table 2, End-to-End QOS

Section 6 - IP supernets

Section 8.6 - Table 6 - Whitelists including: ringcentral.zoom.us , meetings.ringcentral.com, webinar.ringcentral.com, .ringcentral.us , .ringcentral.com, .zoom.com, .zoom.us, & .cloudfront.net

Section 10 - Bandwidth Appendix B - table B.6 - B.8 - meetings ports

*Section 4 and Section 7 also discuss the bandwidth requirements for RC meetings.

Note: WiFi is not recommended to be used with this service. Please use a wired Ethernet connection to ensure a quality connection.

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