Question

Polycom IP 6000 reboots

2 years ago
November 2, 2022
4 replies
715 views

sim-it
New Participant
1 reply

Hey Community

I have recently migrated from Mitel Cloud to RC.

I have an issue with provisioning the Polycom IP 6000 SoundStation. It's been rebooting every 30 seconds trying to connect to server. RC Support has not been helpful in the matter, and directed me in reaching out to Polycom regarding an XML file being incorrect? I have factory wiped the phone several times and did a firmware upgrade just to make sure those were out the way.

Seems to be that this phone is not compatible for RC. Looking to see if anyone else ran into this problem.

ryan-gosling
Participating Frequently
37 replies
2 years ago
November 2, 2022

I assume you provisioned it manually? Through the phone interface on a browser?
If so what is the result you get when you confirm the SIP details? Do you get Register failed?
Anyways I would start with checking these:
https://support.ringcentral.com/network-and-system-requirements/network-requirements/network-requirements-MVP.html

Could be an issue with 2nd, 3rd or 5th point from that support article.

EDIT: Polycom IP 6000 is supported...
https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#poly

sim-it
Author
New Participant
1 reply
2 years ago
November 2, 2022

Has been provisioned manually without success through the web interface.

There is no SIP details, I get a Register Failed.

Firmware currently on version 4.0.16.0515

mbates
New Participant
3 replies
2 years ago
November 23, 2022

I am having the exact same issue with the exact same phone.

mmartin-2
New Participant
1 reply
2 years ago
December 8, 2022

I am having the same issue. Has anyone found a fix to this?

Reply

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