We are having issues using the RC desktop in RC video meetings. The picture quality will freeze or drop, and it is near impossible to use it. If we go to a Teams meeting in the same environment with the same user and device, we have no issues. It appears as though RC bandwidth is 5-6 mbs while Teams is less than 3 mbs. This is not a bandwitdth issue as we are not close to capacity on our internet connection. We also increased our QoS to RC recommended numbers with no change. Is there any settings in the app to help with this or compress video?
© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice