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Question

General SMS auto-reply

  • July 10, 2025
  • 3 replies
  • 146 views
A

Hello, we have a general auto-reply workflow set up to trigger for every incoming SMS. While the history shows the messages as “successful,” the replies are not actually being delivered. It’s also difficult to pinpoint which numbers are affected, since the history log doesn’t display the recipient’s phone number—just a general success status. Is anyone else experiencing this issue?

    3 replies

    ByrneReese
    Community Manager
    Forum|alt.badge.img+3
    • ByrneReese
    • Product Manager
    • July 17, 2025

    My apologies for not responding sooner. I have not heard of similar reports. Let’s schedule a troubleshooting session to see if I can help. I will DM you. 

    D
    • dsingerDO
    • New Participant
    • October 6, 2025

    I’m having the same issue. Did you get a solution? 

     

    Thanks

    ByrneReese
    Community Manager
    Forum|alt.badge.img+3
    • ByrneReese
    • Product Manager
    • October 9, 2025

    ​@dsingerDO Yes, we did! I am sorry I forgot to follow and post the answer. Thank you for the nudge. 

    So there is a bug in the template. To fix the bug, I recommend converting the template to a custom workflow. Then edit the Condition node. Then delete the second condition which says “in address book” must be true. That should fix it. 

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