Solved

billing info not accepted

Forum|Forum|12 years ago
May 2, 2014
4 replies
1076 views

cheryl1
The First Step

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call. I call the number and all I get are prompts and canned messages. I cannot get through to a real person to solve this problem.

Best answer by Jessica H.

Please contact support for help with updating your billing information.

B

ben-foster
New Participant
Forum|Forum|12 years ago
May 2, 2014

Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?