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billing info not accepted

  • May 2, 2014
  • 4 replies
  • 1037 views

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call.  I call the number and all I get are prompts and canned messages.  I cannot get through to a real person to solve this problem.

Best answer by Jessica H.

Please contact support for help with updating your billing information.

4 replies

  • New Participant
  • May 2, 2014
Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?

  • Author
  • New Participant
  • May 2, 2014
I did that, entered all of my new information and it was not accepted.

  • New Participant
  • November 3, 2020

same as me



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  • Community Manager
  • Answer
  • November 11, 2020

Please contact support for help with updating your billing information.