billing info not accepted

4 replies
1091 views

I have tried to update my credit card information and it says it is not accepted and gives me a toll free number to call. I call the number and all I get are prompts and canned messages. I cannot get through to a real person to solve this problem.

J

Jessica H.Answer

Community Manager

Please contact support for help with updating your billing information.

B

ben-foster

New Participant

Hi Cheryl - you can update your billing info by logging in to your account and clicking the "Billing" tab. What did you encounter when you tried to do this?

C

cheryl1

Author

The First Step

I did that, entered all of my new information and it was not accepted.

T

Tina327338067

New Participant

same as me

J