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The First Step
Jul 22, 2024 6:17 PM UTC
Question

Group Call Queue changed to old settings

Has anyone seen a Group Call Queue revert to state of when the queue was created as opposed to updates that had been made, tested and used for over month?

    3 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Jul 29, 2024 3:24 PM UTC

    Hi @GGlendon Were you able to resolve this issue? Occasionally, it can occur due to certain system problems, and the most effective solution is often to rebuild the call queue extension.

    GGlendonThe First StepAuthor
    The First Step
    Jul 29, 2024 3:35 PM UTC

    I was able to resolve by rebuilding the profile. Concern was what caused the profile to go back to a previous setup. Thank you

    Mary-Community_Moderator
    Community Manager
    Community Manager
    Jul 29, 2024 4:30 PM UTC

    Good to hear that, @GGlendon. Thanks for letting us know! 👏