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Question

What is the difference between a Softphone and a Direct Number

  • October 5, 2022
  • 2 replies
  • 2141 views

What is the difference between a Softphone and a Direct Number under Phone System > All Numbers?


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2 replies

Mary-Community_Moderator
Community Manager
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A direct number is a phone number assigned to an extension to reach it directly, while a softphone or a DigitalLine is a phone number given to an end-point device such as a desk phone or a RingCentral softphone. Its primary function is for a user to have the unlimited ability to make and receive calls.


  • Participating Frequently
  • February 18, 2025

A direct number is a phone number assigned to an extension to reach it directly, while a softphone or a DigitalLine is a phone number given to an end-point device such as a desk phone or a RingCentral softphone. Its primary function is for a user to have the unlimited ability to make and receive calls.

do you know if “softphones” are available to the ringout api?