'To voicemail' when voicemail is disabled
Feb 3, 2022 at 6:04am • 2 replies • 0 likes
Calvin Lee
We have disabled voicemail from the Admin Portal but we still see 'To voicemail' when there's an incoming call. When I click 'To voicemail', it plays an announcement and disconnects, but we just want the button to say 'Decline/Reject' instead. MicrosoftTeams-image (2).png
1 Answer
answered on Feb 3, 2022 at 10:26am
Hi @Calvin Lee. This behavior is current how it works. It will not change the options in the app when the voicemail is disabled in the portal. I suggest creating a Feature Request to customize the buttons during a call in the RingCentral app.
1
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
