@Jeroen Welcome to the community. Thank you for bringing your question here, and thank you for building a new App Connect adapter.
Is there a way to show notifications in the RingCentral UI? I am interested in both sending messages in response to the interface functions as well as initialising a message/notifcation on demand as well
If you are asking about App Connect’s UI, there are some capabilities for adapters to display messages. The spec is here:
https://ringcentral.github.io/rc-unified-crm-extension/developers/errors/
If you are referring to showing messages in the RingCentral Desktop App, then… maybe? You could send a Glip message, but we do not have a way yet of raising a dialog/message in that app.
The Settings → Call-pop section seems to indicate a feature to pop or display contact within the CRM itself. Is there some way for me to provide a URL that RC can open? Perhaps I can return it with the other properties I return in the searchContact response? I am expecting the integration to display the contact in CRM.
Call pop is achieved through a manifest property: contactPageUrl. In this property you specify a format for the URL using tokens. We then process the format and open a page to that contact in the browser. The framework today only supports the following tokens:
If you need additional tokens supported, please let us know!
