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Idea: provide supervisor access to company call history

  • September 13, 2024
  • 1 reply
  • 11 views

Provide supervisor access to call logs of employees. So if an employee is out sick and we have to listen to the previous call, we have access to the employee call recording directly from PipeDrive.

1 reply

ByrneReese
Community Manager
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  • Product Manager
  • 247 replies
  • September 13, 2024

@sunelwal I really do like this idea, and I feel like having something like this could help admins support their employees in a number of different ways. You can fill in for them as you describe, by accessing their call history and listening to past recordings, but you can also help them log calls or troubleshoot issues they may be experiencing with the integration. 

Soon we will be releasing a new “Admin” tab which allows admins to manage the settings for other users. From that tab we might be able to introduce a way to access call history across the whole company. Let me think about this, and discuss with the team. We have an exciting roadmap planned for this product, but am not sure where we might be able to fit this specific request in. 

Stay tuned to the community for more news and updates. 


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