Server Side logging not logging the End User

Server side logging keeps logging calls under the Admin account only. Also, the new User Mapping section is only showing 14 valid end users. We have around 300 end users. I’ve tried enabling server side logging fresh and re-entering the credentials. Will it only log correctly for those listed in the User Mapping section?

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It attempts to match RingCentral and CRM users via an email address. Any that cannot be matched will be left in a state of unmatched. The user mapping feature can help you map the unmapped users (or remap existing users).

Let me DM you so schedule a troubleshooting session with me.

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