Skip to main content

With the PrivateMessages object, it’s not clear whether the in_reply_to_id must always be the other party in a conversation or simply the most recent message.

For example, in a conversation, it’s not uncommon for a customer to send us 3 messages in a row before we can reply.  So should the in_reply_to_id for each message be set to the most recent message, whichever party sent it, or does it need to be strictly only the other party?

Be the first to reply!

Reply