Question

CXOne Agent

1 month ago
January 31, 2025
0 replies
28 views

kristingrow
New Participant
1 reply

Has anyone else migrated from MAX to CXOne Agent? It’s very buggy and is not user friendly. Are there talks of cleaning things up? For example, transferring a call takes 4 steps. And once the call is transferred you’re stuck in ACW until your timer runs out, you cant manually put yourself in another state.

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