Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later.

Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up.

This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

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Just chiming in to express how incredibly frustrated I have been with this nonstop ringing “feature” ever since signing up for RingCentral nearly a decade ago. I am the sole call queue member, and every time I decline a call, it just rings me again nonstop for the next few minutes.

I suppose the only reason I haven’t left RC yet is pretty much Stockholm Syndrome at this point. I have gotten so used to it that I may even miss the abuse when it stops happening.

PLEASE, for the love of all that is good, FIX THIS!

@apexballoons
can you try the solution mentioned in the following post

It doesn’t apply to simultaneous call queues, but it should work in your case since you have a 1 member call queue.

@apexballoons
can you try the solution mentioned in the following post

I have just updated my settings to this. Thanks for the suggestion - hopefully it works!

@martintsankov it seems like it has solved my problem! Thanks so much for enlightening me!

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