We have a small call center for incoming calls from doctors and nurses that can contain time sensitive requests. Some users are now working from home and share extensions. The setting 'always ring for at least 30 seconds' ends up causing delays in ringing for the people in the office using the actual phones, but we're unable to turn it off permanently because any time someone logs into the app, the setting turns itself back on automatically. Is there an API that can be used to turn off this setting? If we can get this figured out we can at least have this run on a schedule to turn the setting off for all users, or even set up a task that runs the api call when a user logs into an associated computer.
© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice