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Though it is an old post, but for reference, any kind of new feature request can be done here https://ideas.ringcentral.com/
This helps to keep track on every feature requested
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How do I forward calls to an external number from a desk phone on demand?
User can't Warm Transfer
Forward All Calls Feature NOT WORKING
Forward to another extension when DND is enabled?
Hot Desking and Forwarding
Team messaging, video meetings and phone - all in one app.
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