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Though it is an old post, but for reference, any kind of new feature request can be done here https://ideas.ringcentral.com/
This helps to keep track on every feature requested
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Call Queue Members and Forwarding
Call Forwarding/Call Handling not going to mobile app
need to forward an extension to outside toll free number
Call Forwarding, Call Queue
Team messaging, video meetings and phone - all in one app.
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