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Hi, So we recently had RC add the A2P feature added to our Phone numbers and when I tested the High Volume Api I was able to send out a text. But all of a sudden our Prod Application started to return this:

{

    "errorCode" : "MSG-242",

    "message" : "The requested feature is not available"

Can a phone number have both the enhanced Business and A2P feature? And if it can, can you add that back in for us?

client ID: 5D4LUlgTSOXbmSZdZcemO5
Phone Numbers are under the "SMS admin" profile

No, a phone number cannot be provisioned for both EB SMS and HV SMS. I will be either feature if provisioned.

Your account has 2 HV SMS numbers and they are xxx-8335 and xxx-8340. And yes, these 2 numbers are assigned to the extension "8197 - sms admin".

How do you get the error above? Did you authenticate your app with the "SMS admin" user's credentials?

Check what you get if you implement this function in your code

/*

  Read phone number(s) that belongs to the authenticated user and detect if a phone number

  has the A2P SMS capability

*/

async function read_extension_phone_number_detect_a2psms_feature(){

  try {

      let endpoint = "/restapi/v1.0/account/~/extension/~/phone-number"

      var resp = await platform.get(endpoint)

      var jsonObj = await resp.json()

      for (var record of jsonObj.records){

          for (feature of record.features){

              if (feature == "A2PSmsSender"){

                // If a user has multiple phone numbers, check and decide which number

                // Can use this number to send A2P text message ...

              }

          }

      }

      if (jsonObj.records.length == 0)

        console.log("This user does not own a phone number!")

      else

        console.log("None of this user's phone number(s) has A2P SMS capability!")

  } catch(e) {

      console.log(e.message)

  }

}

We’re attempting to implement bulk texting and I came across a new announcement from RingCentral that addresses this question.  See screenshot.  We’re still looking into whether this app is the best available for our usecase.  We’re integrated with Salesforce and would love to simply select from a View vs. having to upload a csv file.  If anyone knows a solution this seems like a good thread to hijack with this related question :-) 

 

We’re attempting to implement bulk texting and I came across a new announcement from RingCentral that addresses this question.  See screenshot.  We’re still looking into whether this app is the best available for our usecase.  We’re integrated with Salesforce and would love to simply select from a View vs. having to upload a csv file.  If anyone knows a solution this seems like a good thread to hijack with this related question :-) 

 

You can use RingCentral platform API to implement your own integration with any CRM system. For SMS, you can use the SMS API to send and receive text messages. You can choose between high volume SMS or standard SMS services. There are pros and cons between the 2 type of SMS services, But eventually, these 2 services will be merged into just 1 type of SMS with all the capabilities.

Let me know if you choose to implement your own integration so I can explain more about the next steps.

Thank you!  Yes, please explain next steps and I will forward the info to our IT consultant.  My admin abilities are fairly limited, he does all the heavy lifting.  :-) 

Thank you!  Yes, please explain next steps and I will forward the info to our IT consultant.  My admin abilities are fairly limited, he does all the heavy lifting.  :-) 

In this case, join the support team as I mentioned in the other thread and we can also talk about this.

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