We are using the legacy RingCentral Phone App and RingOut to automatically change the outbound ID based on a field lookup in Dynamics CRM. We are using a rest API for this. Does anyone know if this is possible to do with the RingCentral Desktop App rather than continuing to use the legacy Phone App?
This is a response I had from RingCentral Development team, almost 2 years ago:
“After reviewing the data, we found out such feature functionality isn't possible on Jupiter ( RC APP) in its present release . So, for now, those who need this functionality will need to stay on Spartan ( RC PHONE).”
There is a project presently underway named ‘Jupiter SIP project’ (using Spartan as the headless SIP client). Kevin is researching with his team whether this development would provide the needed functionality to the RC APP
