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Hi

When a call is logged on Bullhorn , and the user is not logged into App Connect, the call is logged under the admin user. It would be far better for the Created by field was populated with API user, or a generic name. Using the admin’s name causes confusion, as there is no easy way to distinguish calls actually made by the admin, or notes added using the admin’s name.

Thanks

@Rian212539066 This is something we are looking at - we would in fact use the agent’s ID when logging the call, even if their credentials were not used to do so. 


Thanks ​@ByrneReese, this sounds like potentiality an excellent solution. I look forward to an update on this.


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