Is there any way to see the number of calls waiting in line to be answered? Maybe built in the RC app rr by API? We only have office premuim at the moment.
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Have you checked this link: https://community.ringcentral.com/questions/89573/api-to-get-calls-currently-waiting-in-queue.html
Maybe this help
@Anirban, thanks for the information. Let us know if this helped you, @Kimberly Silkes.
Thanks but it doesn;t appear to be resolved. You can get active calls using that link above but not calls waiting to be answered.
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