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Question

MSG-242 Error when trying to send SMS on Production

  • April 17, 2023
  • 2 replies
  • 261 views

I am getting a "MSG-242 The requested feature is not available" error when trying to send sms in my production app. I checked and saw that SMS was enabled, but when I go to https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms I get a message saying

"message": "Internal Server Error. Consult RC Support.",


Is anyone able to help?

2 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • April 17, 2023

Has your company registered for a TCR campaign yet. Has you company requested and got approved campaign id(s) yet? If not, check the process on the top orange banner and follow the instructions to process the registration steps.

If your company has done both the above and still got blocked sending SMS, please submit a customer support ticket.


  • Author
  • New Participant
  • April 17, 2023
We have requested our campaigns already and have them approved as well.