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Question

Is RingCentral Automator having stability issues?


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I had two meetings with engineers through Ring Central and thus far out of the full Automator has completely turned of 8-10 which has greatly influenced my business as we get 40 calls a day and my staff this is feature to have patients schedule the website or to call them back when they free. I have opened over 5-6 cases which get unresolved and closed. It just seems like it is manually reset. Also I have still having ongoing issues with SMS being sent to incoming faxes which has never been fixed. It seems like no one in Ring C entral wants to address these issues which are very backend in nature as all the settings are correct and have been reviewed by multiple lower level teams. Given the nature of my business and how busy I am I should not have to constantly deal with this. Can someone figure why this is happening over and over. Otherwise I will port my number over and switch to a more reliable company. I’m getting very frustrated because it really impacting my business I discussed this multiple times with the engineer that oversees Automator. Each time responsibility is pushed. Look at the photos in the cases submitted. 

3 replies

ByrneReese
Community Manager
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  • Product Manager
  • 192 replies
  • January 31, 2025

@DrReddy I am sorry for the difficulty you have been experiencing, and I am sorry I am only now seeing this post of your. I have moved the post to the Workflow Builder group to increase visibility. It seems however that you are experiencing a number of different issues, not all of which may be rooted in Automator/Workflow Builder. 

To summarize your post, which TBH is not perfectly clear to me, this is what I understand:

  • Workflow Builder is a key tool for your business given the large volume of calls you receive.
  • You have approached support several times and have not gotten adequate support from us. (I am terribly sorry BTW).
  • SMS messages are being directed to fax lines.

For security purposes I cannot see the help ticket related to Automator. Can you articulate what the problem is? It seems to relate to Automator not sending messages? Can you elaborate? 

 


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  • Author
  • New Participant
  • 2 replies
  • February 3, 2025

I am still having issues with SMS being sent to incoming faxes. I am also out of town and my out of office replies is not working correctly as I have sent 3 tests that are not ending on different recipient cell phones. I feel that these glitches continually and have a computer science background no one is looking a solution to what is disruptive the algorithm where is software glitch, conflicting settings, bugs, etc. I am really tired of getting calls from support rt staff from Ring Central as the front end and parameters. You can’t be beta forever as it’s been more than a year. Thus far I have wasted my time in meetings and look at how claim tickets have been closed with no solution. Yet everything I pay 100+ dollars with excessive SMS which I discussed. Ring central consistent calling does not help it is really annoying as no solution is reached and I may port my number. If you look at all cases we are talking the same issues over and over. Do you engineers know how to debug or analyze why the same problems happen over and over. They neglected all the screenshots. I need solutions not passing off responsibility and appeasement. I see 500+ plus patients I need reliable services as I don’t have time to talk again and again support staff. The front end is correct why is the backend always inconsistent. 


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  • Author
  • New Participant
  • 2 replies
  • February 3, 2025
  1. none functional out of office replies
  2. automator has shut down or went off line 12 times
  3. automator is sending sms to fax line which is a different number. Yet crosses over to my extension
  4. Daily emails and calls from Ring Central at all hours during business with no solution. Just wanted to go over front end setting which has been reset over and over. Same issue

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