I had two meetings with engineers through Ring Central and thus far out of the full Automator has completely turned of 8-10 which has greatly influenced my business as we get 40 calls a day and my staff this is feature to have patients schedule the website or to call them back when they free. I have opened over 5-6 cases which get unresolved and closed. It just seems like it is manually reset. Also I have still having ongoing issues with SMS being sent to incoming faxes which has never been fixed. It seems like no one in Ring C entral wants to address these issues which are very backend in nature as all the settings are correct and have been reviewed by multiple lower level teams. Given the nature of my business and how busy I am I should not have to constantly deal with this. Can someone figure why this is happening over and over. Otherwise I will port my number over and switch to a more reliable company. I’m getting very frustrated because it really impacting my business I discussed this multiple times with the engineer that oversees Automator. Each time responsibility is pushed. Look at the photos in the cases submitted.
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