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Hello community,

Has anyone successfully engaged with RingCentral on RingCentral Cloud PBX for Teams with Direct Routing integration?

I have tried getting more information on this integration through different channels: account manager, support and sales, all with no success. Everyone points the direction to each other, so I've been going round and round with no concrete information on what it entails to implement this integration nor able to understand the level of effort .

If anyone was able to get real information, besides the RC marketing pages and articles, could you please share your experience?

Thanks in advance!

Hi Leonardo,

I'm sorry you've been getting the run around-- we're reaching out to your account manager to ensure you get some follow up and answers regarding this.

Jessica, can you get someone to contact me on this as well. I can't find any information on how to set this up and support has sent me the wrong info as well.

Thanks.

I also want to know how I integrate my ringcentral service with Teams and why I should not just transfer my numbers into Teams and Microsoft? Nothing but media and bullshit on the web.

I am also desperatley looking for some help with the Teams integration, Mark is correct, there is no relevant troubleshooting info online ..

I'm also looking for this, why is it so hard to get a direct answer on how to have Teams calling go through RC?

took me 2 months to get info on this, then was told a £1000 integration fee for a small 8 user system.

Could create a new system on office 365 for cheaper a month than we pay ringcentral !

You can now do the setup yourself.

If for some reason the Direct Routing isn’t appearing in your RingCentral admin portal, please open a ticket to have that feature enabled for you. I’ve included the link below which is a step by step guide for Setting up Direct Routing in RingCentral and Microsoft Teams.

https://support.ringcentral.com/article-v2/Enabling-direct-routing-in-RingCentral-and-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

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