Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.The feature is still listed:http://netstorage.ringcentral.com/ringcentralfordesktopcomparison.pdfMicrosoft Outlook Contacts - make calls, send faxes, send texts from withinOutlook (Windows)Microsoft Office - send faxes from within Office applications (Windows)http://www.ringcentral.com/office/features/desktop-apps/overview.html/RingCentral for Desktop seamlessly integrates with Microsoft Office and Outlook applications, so you can call, text, or fax your contacts from within Office.**

Question

RingCentral for Desktop (Windows) Office Integration/Add-In

Forum|Forum|10 years ago
August 24, 2015
3 replies
1588 views

A

Anonymous

Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.

Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.

The feature is still listed:

http://netstorage.ringcentral.com/ringcentralfordesktopcomparison.pdf
Microsoft Outlook Contacts - make calls, send faxes, send texts from within
Outlook (Windows)
Microsoft Office - send faxes from within Office applications (Windows)
http://www.ringcentral.com/office/features/desktop-apps/overview.html/
RingCentral for Desktop seamlessly integrates with Microsoft Office and Outlook applications, so you can call, text, or fax your contacts from within Office.**

C

char.west
New Participant
Forum|Forum|10 years ago
August 24, 2015

When I checked on this same issue a while back the representative told me that it was not included in the newest updates. Can't believe how downhill and backwards they are going.

Like

A

Anonymous
Forum|Forum|10 years ago
August 24, 2015

@Char.west: Thanks for that info. I agree; without public target dates for restoring the many missing features, I don't understand how they have a planned date for retiring classic Softphone (https://community.ringcentral.com/ringcentral/topics/when-will-the-legacy-softphone-be-retired)

@RingCentral Staff: Please speak to the above, specifically: Is your documentation and marketing simply untrue? (or outdated at best)

Thanks,

Tom