Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.The feature is still listed:http://netstorage.ringcentral.com/ringcentralfordesktopcomparison.pdfMicrosoft Outlook Contacts - make calls, send faxes, send texts from withinOutlook (Windows)Microsoft Office - send faxes from within Office applications (Windows)http://www.ringcentral.com/office/features/desktop-apps/overview.html/RingCentral for Desktop seamlessly integrates with Microsoft Office and Outlook applications, so you can call, text, or fax your contacts from within Office.**

RingCentral for Desktop (Windows) Office Integration/Add-In

Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.

Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.

The feature is still listed:

http://netstorage.ringcentral.com/ringcentralfordesktopcomparison.pdf
Microsoft Outlook Contacts - make calls, send faxes, send texts from within
Outlook (Windows)
Microsoft Office - send faxes from within Office applications (Windows)
http://www.ringcentral.com/office/features/desktop-apps/overview.html/
RingCentral for Desktop seamlessly integrates with Microsoft Office and Outlook applications, so you can call, text, or fax your contacts from within Office.**

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When I checked on this same issue a while back the representative told me that it was not included in the newest updates. Can't believe how downhill and backwards they are going.

@Char.west: Thanks for that info. I agree; without public target dates for restoring the many missing features, I don't understand how they have a planned date for retiring classic Softphone (https://community.ringcentral.com/ringcentral/topics/when-will-the-legacy-softphone-be-retired)

@RingCentral Staff: Please speak to the above, specifically: Is your documentation and marketing simply untrue? (or outdated at best)

Thanks,

Tom

Could you provide any error messages or additional information which could help our engineering team to better address this issue please?

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