Hi,
I have two different behavior when I place a new call with RingOut.
If I start new call with company number and extension number I have ringing my Desk Phone, and RingCentral Application at the same time. Here is example where Main company number is +10000000000 and extension is 123.
_restClient.Restapi().Account().Extension().RingOut().Post(new MakeRingOutRequest
{
from = new MakeRingOutCallerInfoRequestFrom
{
phoneNumber = "+1000000000*123"
},
to = new MakeRingOutCallerInfoRequestTo
{
phoneNumber = "+1555555555"
},
callerId = new MakeRingOutCallerIdInfo
{
phoneNumber = "+1000000000"
}
});
But if I start a new call with direct number I have ringing only my Desk Phone. Here is example where Direct number is +123456789.
_restClient.Restapi().Account().Extension().RingOut().Post(new MakeRingOutRequest
{
from = new MakeRingOutCallerInfoRequestFrom
{
phoneNumber = "+123456789"
},
to = new MakeRingOutCallerInfoRequestTo
{
phoneNumber = "+1555555555"
},
callerId = new MakeRingOutCallerIdInfo
{
phoneNumber = "+123456789"
}
});
Additional: RingOut to Direct Number doesn't work if I have account with RingCentral Application only without physical Desk Phone.
Please help me to figure out if there exist a way to make RingOut call to Direct number and receive it in RingCentral Application?