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Question

Why are there random delays with Webhook for active calls (/presence?detailedTelephonyState=true)?

  • February 11, 2020
  • 2 replies
  • 1460 views

We are noticing that some calls that come through are taking a long time to come through the webhook we have set up for an extension. I've tried to determine a particular pattern but it may be a 2-minute delay one time and a 15-minute delay the next time. Normally the calls come through in real-time.

Is there something in particular I could look at or a way to force the delay to be shorter?

2 replies

PhongVu
Community Manager
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  • Community Manager
  • 2328 replies
  • February 13, 2020

How often do you get such a long delay? Can you log the notification which comes late and post them here so maybe we can run some checking. If this problem is consistent, please open a case by sending the question and some log on a support ticket for better support.


  • Author
  • New Participant
  • 1 reply
  • February 17, 2020

Thank you. I will put in a ticket. The delays range in time. Usually we see the notification in real time.


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