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Workflow Builder

  • 51 Questions
  • 117 Replies

Welcome to RingCentral's Workflow Builder Community

ByrneReese
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Space is limited: join the Workflow Builder webinar!

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Getting Started with the Workflow Builder Beta

ByrneReese
4 months ago
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ByrneReese
Community Manager
ByrneReeseProduct Manager
Why isn't my workflow getting triggered?

One of the most common questions from users of Workflow Builder happens when they setup a workflow for the first time, and then try to trigger the workflow by placing a phone call. They observe that their workflow is not getting triggered, and they want to understand why. This is especially true for workflows that are triggered in some way by a phone call. In most cases, the trick to solving this problem rests in understanding how phone calls are routed through an account based on the account's call handling rules. That is because workflows must be associated with where a call ultimately terminates in order for those workflows to be triggered. Let's look at a common example in which one wants to send an SMS when a call is missed from a call queue. First, let's look at what the customer experiences and how this is typically configured in RingCentral. A customer calls your main company number, typically extension 101. The customer hears an IVR prompt, "press one if you are an existing cl

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ByrneReese
Community Manager

About this group

The Workflow Builder community is a committed group of RingCentral staff members, experts and new users alike who want to get the most of the RingCentral Workflow Builder product to automate key communication workflows. Come here to get answers, access tips and tricks, and receive news about the Workflow Builder product by RingCentral. 

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