Hello RingCentral Community!

As mobile carriers introduce new texting regulations, all business SMS users are required to register with The Campaign Registry (TCR) to ensure compliance. With that being said,  we have seen that the TCR has been one of our most frequently asked questions here in the RingCentral community.

With the TCR registration deadline fast approaching on December 1st, we’ve laid out a clear series for steps to guide you through the process. Our detailed checklist covers all the requirements and actions you’ll need to complete. Here’s what you need to know to get your SMS messaging system up and running efficiently.

Key Requirements for SMS Registration with TCR

Before you start the registration process, make sure you have the following information and documents ready:

• A copy of your Employer identification number (EIN) for US customers or Business Number for Canadian customers
• Information on the types of services provided by your company, use cases for your text communications, and examples of the text messages you will send.
• Details about how you obtain consent to send text messages (verbal, email, online form, etc.).
• A list of the phone numbers you plan to use for SMS.

Steps to Register with The Campaign Registry (TCR)

1. Log In to Your RingCentral Account:
   • Access your RingCentral account and navigate to the Admin Portal.
2. Access the SMS Registration Section and register: 
   • Click the link view guide in registering your business to send and receive SMS.
3. Review and Confirm:
   • Review all the information that was provided and check the TCR registration fee.
   • Once all information has been reviewed, finish the registration.
4. Wait for Approval:
   • Mobile carriers require 5-20 days to review your TCR SMS application. During this time, you’ll see changes in the status of your registration.
   • Once your submission is approved, you’ll receive a confirmation email. If your application is not approved, you’ll receive an email indicating why and outlining any changes you’ll need to make before re-submitting. Learn more about troubleshooting TCR rejections.
5. Monitor and Maintain Compliance:
   • Regularly check your SMS practices to ensure ongoing compliance with SMS\MMS content policies. Keep your contact lists updated and manage consent efficiently.
   • Regularly check TCR business registration FAQs to know more about the TCR as you move forward. 

Top Related Community Threads about SMS Registration

To help further, here is a list of threads that will be helpful in your journey to getting started or completing your registration with TCR.

• TCR Best Practices Resource
• Campaign Registration Issues
• TCR Denial
• TCR Campaign Declined
• TCR Registration Escalation, Support, and Guidance 

Additional Tips

• Stay Updated: Regulations and requirements may change, so stay informed about any updates from TCR and RingCentral.
• Consult Support: If you have any questions or need assistance, don’t hesitate to reach out to RingCentral’s support team and RingCentral Community for guidance.
• Ask us: Ask questions here in the community or contact us via private chat.
• Learn from the best: We are hosting webinars for the months of October and November to help you with the process and assist you if you have any questions regarding your SMS registration
  • October 22, 2024 - View Recording by registering here.
  • November 5, 2024 - View Recording by registering here.
  • November 12, 2024 - View Recording by registering here.
  • November 19, 2024 - View Recording by registering here.
  • November 26, 2024 - View Recording by registering here.

Stay tuned in the RingCentral Community for more information and registration links.

•  Community TCR Registration Guide - Google Slides