Campaign Registration Issues

Hi @Elric Bills, I completely understand your frustration regarding the issue with your SMS Campaign Registration. I would like to escalate your concern and have someone reach out to you for guidance. To ensure a prompt response, please email us your best contact information at Community.Support@RingCentral.com.

Been there and it was a huge pain to finally get reenabled. My suggestion, keep it simple. Make sure the Brand, Legal name and Campaign all match (seems logical and should be for a law firm, we have multiple companies/Brands now), and all details you provide can be corroborated on the web site that you are registering for, and your consent form resides on the same site when you create the Campaign and that it is accessible to the TCR auditors.

The rejection messages contain no usable feedback (and you can't see the entire, canned message), so have your RC team escalate, and then have them escalate again!. We were OOS for two weeks before we finally got approved.

Like I said, keep it simple:

NEARLY EXACT SAME EXPERIENCE!!!!! We’re in the financial industry and we NEVER text clients in a campaign from the Firm. We’re conversational only… eight months I’ve been trying to get this setup. I had the exact same experience except my account rep was zero help requests to be escalated were met with silence.

I finally got a response from a RC person via a third party vendor whom handles our internet connections.  I followed all the suggestions from the RC guy and after a couple months work, got the TCR campaign approved.

Enabled some numbers, tests going ok.  Oh, RC does not offer an integration with our Compliance database vendor so I’m paying Theta to convert RC files to a format my Compliance vendor (one of the largest in the world) can use.  That’s all working now.

Yesterday, I starting working on Opt-in, Opt-out messages using Automator.  TCR Chat told me RC system would automatically change the status of a number for which and opt-out message was received and would not allow texts to be sent from numbers on our account to be sent.

Wasn’t working.  Back to TCR Chat, was told today that’s not how it works at all. I’ll have to use some other software like a CRM system to make that happen.

I cannot being to express how fed up I am with Ring Central. Its infuriating and has been the worst tech experience of a rather long career during which I have had significant tech responsibilities.

I'm sorry to hear about your experience, @DonC I will reach out to the appropriate individuals to clarify the correct process. If you need any assistance or would like to speak with someone about this, please don't hesitate to let me know, and I will arrange for someone to help.

We have been working on our campaign for months on end now and still cannot get this resolved, we have done everything asked and now we have a new list of what we need to do. We are a small business and do not solicit or send out any promos. This is getting to the point of unreasonable and we will not be able to do business with Ring Central if we cannot get this resolved. I have checked several other forums and this seems to be a problem for a number of your customers. All the email responses appear to be a cut and paste response because it the the same every single time. 

Hi @JKnight, to ensure you receive the most appropriate and comprehensive assistance, I'll arrange for a specialized TCR Support team member to contact you directly. They will be fully briefed on your situation and equipped with the necessary resources to provide the support you need. 

Hi everyone! We have an upcoming webinar about TCR tomorrow! It's not too late to register. This webinar will provide detailed information about the TCR process and guide you through registering your business SMS.

More details here: 

The whole process sucks.  I have been working on this for months.  Every time I get rejected, I make the suggested changes only to get rejected again, I make those changes, rejection, I make even more changes, rejected.  I’m just trying to get my clients from texting my direct cell phone.   Of course nearly every time they want more money I AM BEYOND FED UP!  Now they are saying that the language has to on a form by itself and not with any other request (email, name, address). I was told my form was fine before.  

It’s just a big money grab.  I will be asking for a refund on all my fees associated with this whole process. 

Hi ​@indytycoon 

I completely understand how frustrating this must be, and I want to assure you that Becky and I are closely monitoring your case. We're making sure that a member of the higher team reaches out to you again as soon as possible.

Thank you for your patience, and please don’t hesitate to reach out if you have further questions or concerns in the meantime.

You know, this whole process would be better for the customer if the instructions included proven examples that have received favorable acceptance.  Examples would be T&C, Privacy Policy, submission form examples, application form examples, and etc.  Help us by making it fairly cookie cutter.  It would save all sorts of time by keeping us from reading the various websites, that may or may not contain the information needed.