New User, New account, Not yet set up. What new # should I assign my cell phone I just bought? Do I use “my calls #,” “Company calls #,” or another number I choose?
+2Hi
Welcome to RingCentral! It's great you're getting your new account set up, and you've asked a really important question that's a common point of confusion for new users.
Let's clarify a couple of key things to help you get started:
Your Cell Phone's Number vs. Your RingCentral Number: Your cell phone already has a phone number assigned to it by your mobile carrier (e.g., Verizon, T-Mobile, etc.). That number is separate from any phone numbers you get from RingCentral. You'll install the RingCentral app on your cell phone, and the app will use your RingCentral number(s) to make and receive calls over the internet, while keeping your personal cell number completely private.
"My Calls #" vs. "Company Calls #": These are likely the two different types of numbers in your new RingCentral account.
"Company Calls #" is your main business number. When clients call this number, it typically goes to a main greeting (Auto-Receptionist) before being directed to a person.
"My Calls #" is your direct extension or direct line. People can call you specifically at this number.
So, you don't assign a RingCentral number to your cell phone. Instead, you'll install the app on your cell phone, and the app will use whichever RingCentral number you choose to make and receive calls.
To help you best, could you tell me a little more about what you want to accomplish?
Do you want your cell phone to be your main business phone that clients call directly?
Do you need a new, dedicated phone number for yourself that is different from the main company number?
Are you also using a desk phone, or will the cell phone be your only business device?
Once I understand what you're trying to achieve, I can guide you on which number to use and how to set up your call handling correctly.
+2Hi
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