question

Blake Rust avatar image
Blake Rust asked Becky-Community_Manager answered

Inbound call message help

All inbound calls are greeted with "thank you for calling (business name), one of our agents will be with you momentarily". How do I change it so that inbound callers only hear a conventional ring tone? We are a 3-person family business rather than some mega corp.

transferring calls
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1 Answer

Becky-Community_Manager avatar image
Becky-Community_Manager answered

Hey, @Blake Rust This Knowledge Base article might be helpful!
https://support.ringcentral.com/article/10593-user-templates-modify-screening-greeting-hold-music-settings.html
Try this first and if it doesn't help, please reach out and we'll assist further.
Also, you can always reach out to support and they can assist with these settings.

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