Robert ITM avatar image
Robert ITM asked mary-community-moderator commented

Accessing Call Data and Recordings on new Engage Accounts

Is there a way for me to enable the legacy reports on a new Engage Voice account or has a new way to access recordings and retrieve line by line data without needing to go to the API/DB connection been created?

Previously I mostly used the Global Call type Detail report to navigate the data stream to investigate issues.

Engage Digital and Engage Voice
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Suyash Joshi avatar image Suyash Joshi ♦ commented ·

moved this question to community as it's not a API related question.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Robert ITM, I'm digging for an answer to your question.

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