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eva-tutic10132 avatar image
eva-tutic10132 asked Tyler Liu answered

On-line and Desktop version of Glip is not syncing

I have been having the same issue and cannot resolve. Please tell me there is a fix? When I have team members use glip (online version) or if I get an email notification that a Glip has been posted, I go to Glip desktop and that Glip task does not exist. However, when I sign on Glip via on-line. The task is there? I have missed many important messages/glips because of this issue. Please tell me that this is an easy fix?

app administration
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1 Answer

Tyler Liu avatar image
Tyler Liu answered
Hi Eva,

Since this is not a programming issue, you'd better ask it here:  https://community.ringcentral.com/ringcentral

Or you can create a ticket for Glip here:  https://help.glip.com/hc/en-us/requests/new
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys