question

Eduardo Rivera avatar image
Eduardo Rivera asked mary-community-moderator commented

Why Nice InContact logs out an agent during unavailable state if the timeout is not reach yet?

Every time an agent goes to a lunch break set the correct unavailable status, I have set the timeout of that code on 47 minutes but when the agents returns to the station the session has been log out after 40 minutes, the agent sets the correct lunch break status every time.

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Hi @Eduardo Rivera, I'm currently checking if there's an explanation for this behavior.

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