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Rich Schweikart asked Nikki Aragon commented

Microsoft Teams

Our organization heavily uses Microsoft Teams for calls/meetings. We are in the process of moving to Ringcentral using the Ringcentral App on the same computer as Microsoft Teams. When someone is on a Microsoft Teams call/meeting and receive a Ringcentral call and answers it, the other people on the Teams call/meeting hear the Ringcentral user’s side of the Ringcentral call conversation. It doesn’t put the Microsoft Teams call on hold. How do we get this to not happen?

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Following this. We just recently started using Ring Central for our phone system and we use Teams for meetings. If someone is in a Teams meeting, but needs to take a call on Ring Central, we need to know how to switch the audio from Teams to Ring Central without getting disconnected from the Teams meeting.

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