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Frank Gao avatar image
Frank Gao asked Pat Spencer commented

SMS cannot be delivered

After turning off HV SMS, the standard SMS sending function in the RingCentral APP is back, but the SMS cannot be delivered. When I sent a test SMS a few seconds later, it said "The Message could not be delivered" . Close HV SMS related this question


sending sms
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

@Frank Gao There is a SMS outage happening right now.
You can monitor this issue on our Status Site where we will update with resolution.

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Frank Gao avatar image Frank Gao Becky-Community_Manager ♦♦ commented ·

@Becky-Community_Manager I tried sending SMS again today and the number end with 3316 still can't be sent. I have looked at the Status Site page and all the statuses are Good

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Frank Gao commented ·

@Frank Gao There is an ongoing issue.
If you visit the status site and click on SMS you will see the notice.
There is also further information closer to the top of the page with "Incident Status Updates.

https://status.ringcentral.com/

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