question

Shaun Bull avatar image
Shaun Bull asked Phong Vu answered

New user can't send or receive text messages

I added a new user, but they can't send send SMS. It says to contact administrator

sms and text messaging
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1 Answer

Phong Vu avatar image
Phong Vu answered

Looks like your account has no TCR registration nor a campaign id. Check this and take action.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys