We are pleased to share that the March 31, 2023 deadline for registration has been extended. Customers are encouraged to continue their TCR registration to avoid additional filtering and throttling of messages, or having SMS blocked when an updated date is announced.
Over the last several months RingCentral has been helping our customers register with The Campaign Registry as required by US mobile carriers. At the same time, RingCentral has been advocating on behalf of our customers with messaging infrastructure providers, TCR, and the mobile carriers to ensure our customers voices’ and concerns are heard.
We are pleased to share that the March 31, 2023 date to register existing numbers has been extended. Following this date, we do not anticipate any mass blocking of SMS deliverability for RingCentral customers based explicitly on the elapsing of this deadline.
TCR registration is still required for all business SMS users, and we encourage customers to continue working on their TCR registration. Additional restrictions are being placed on unregistered traffic including higher levels of filtering and throttling that may result in messages being blocked if too many are sent at once. In addition, mobile carriers may still block SMS at any time with little or no notice, and RingCentral will not be able to enable new numbers or re-enable any number that has been disabled. Additionally, RingCentral will not be able to address deliverability or other SMS related issues for numbers that are not registered with TCR.
To complete the carrier required registration, please see our step by step instructional video, support articles, or call our dedicated TCR registration hotline that may be reached Monday-Friday from 5am-5pm PDT by calling 1-855-925-8622.
As a reminder, there are three steps for completing registration: registering your brand, adding a campaign (how you are using SMS), and assigning your numbers. You can find the status of your brand, campaign, and number provisioning within the RingCentral Admin Portal under Phone System > Enhanced Business SMS > 10DLC Registration.
For customers that submitted a PDF registration, you may not see this capability yet in the RingCentral Admin Portal. You can confirm the status of your registration with your account representative. Admins can check this contact if needed in MyRingCentral under My Contacts.
On behalf of the entire RingCentral team, we would also like to personally thank each and every RingCentral customer for their understanding of this carrier required registration, their efforts to ensure they are compliant with carrier requirements, and their patience throughout this process. Every single employee at RingCentral is dedicated to serving our customers, and we will continue to advocate for our customers while working to make this process as painless as possible.
