question

liu6213 avatar image
liu6213 asked ·

Monitoring call queue

I'm creating an app to monitor call queue. What I need to do is to display how many inbound waiting calls on a call queue. Is this possible?
I have tried to use subscription to monitor incoming calls of agents. That worked. But if all agents are taking phone calls and then there's incoming call to the call queue how can I get notified?

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kevin6301 avatar image
kevin6301 answered ·
Hi,  I had a similar issue, and I was told in order to create a call queue you needed to have Live Reports enabled on your account.  We currently don't have this feature, but we are looking into it.
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Thanks for reply. Does that mean they don't have any API to monitor call queue?
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We have a new enhancement to our Subscription API that covers this. This is currently in beta and you can find more info here:

https://ringcentral-api-docs.readthedocs.io/en/latest/active_call_control_overview/

If you are interested in trying this out now, please send an email request to  devsupport@ringcentral.com with your Org and App details and they will add the permission
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Tyler Liu avatar image
Tyler Liu answered ·
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Elsi Huntsman Pest Control avatar image
Elsi Huntsman Pest Control answered ·

For our business this feature it is needed too, ir order to have the option to support the line but having user more eficiently.

,

Hello.

For our bussiness, it is also needed to have the real-time queue calls status, in order to have the opprtunity to support the agents in the same moment. We would like this feature be available on our ringcentral plan.

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The original question is old and the developer was asking about developing an app to monitor call queues. I am not sure about your question though. If you are looking for APIs and help to build your own monitor app, create a new question instead of adding to this old thread. If you just want to request for a new feature, post your request here or ask your question in the Customer community.


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