I have tried to use subscription to monitor incoming calls of agents. That worked. But if all agents are taking phone calls and then there's incoming call to the call queue how can I get notified?
For our business this feature it is needed too, ir order to have the option to support the line but having user more eficiently.,
For our bussiness, it is also needed to have the real-time queue calls status, in order to have the opprtunity to support the agents in the same moment. We would like this feature be available on our ringcentral plan.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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