question

peach-brinkley10664 avatar image
peach-brinkley10664 asked Becky-Community_Manager commented

Unblock Phone Number

Saadet, It seems you answered Jon's question pretty well. Can you do the same for me?
I want to unblock a number for our entire system using the desktop web page. I am signed in to the web page as Admin and usually keep the call log open. I call easily block a number from the system using the call log, but how to I get a list of system blocked numbers to unblock one? Why is the button for that not on the same page as the one I used to block the number in the first place, i.e. the call log page? Note: This conversation was created from a reply on: How to Unblock from desktop - Help is not helpful.
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saadetswift16514 avatar image
saadetswift16514 answered
Hey Peach Brinkley,

I want to make sure I'm understanding where you are blocking the phone numbers. From the Call Log online, correct?


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peach-brinkley10664 answered
Thank you for the response. Sorry I haven't checked in several days.
Yes, that is exactly correct.
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saadetswift16514 avatar image
saadetswift16514 answered
No worries, Peach Brinkley!

So there is not an option to unblock numbers from the Call Log. The list of blocked numbers is here:



So simply switch your view from Admin Portal to My Extension and follow the directions :)
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peach-brinkley10664 answered Becky-Community_Manager commented
Thank you. I think the rest of the message that explains the number will be blocked for all users is confusing. So, ANY number that I block or unblock on my extension (whether I am signed in as Admin or not) will block or unblock for ALL users. Is that correct?
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Hi Rachael, 

Did you have a chance to follow the instructions Saadet posted previously? You can unblock the numbers by going to My Extension > Settings > Screening, Greeting, & Hold Music > Blocked Calls. 
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Hey there! If you are signed in as the System Mailbox extension, which is the original Super Admin extension (usually 101 - unless it was changed by yourself), and block a phone number it will be blocked for all Users. I hope that makes sense :)
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Thank you for all of the help!
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Always happy to help! :) 
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How to unblock
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