question

dh12 avatar image
dh12 asked ·

Reverting to Default Profile Picture

I updated my profile picture from the generic standard icon.  Now when I join a ringcentral meeting my profile picture appears.  I can't seem to revert back to the standard generic profile icon.  How can I do this and remove my profile picture from Ring Central Meetings? 
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

J.B. Ferguson avatar image
J.B. Ferguson answered ·
It appears that RIngCentralhas removed the Advanced Features menu selection in Settings (at least in my instance). That's  where you can edit your profile and delete the photo. I can't remove mine either.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hey DH, do you use the RC (Glip) app? Also, could you show me where you changed your profile picture in Meetings? I've never done it so it would help me to understand :)
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

dh12 avatar image
dh12 answered ·
This is precisely my question :)  I changed my profile in the GLIP all and now it displays when I join RingCentral meetings.  I don't understand how that happened and would like to disable it. 

Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
AH! So, RingCentral Meetings and Glip now talk to each other - this is so that when you're on an RC Meeting, your Presence in Glip reflects that :) Which is a really nice feature. 

Because these two programs talk to each other, Meeting is pulling your profile picture from Glip. I'll see if it's something that can be changed but I don't think it is.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

dh12 avatar image
dh12 answered ·
Thank you.  I'm one of several hundred in our organization that have a profile pic in Glip but the only one that has my profile pic appear in RingCentral.  There must be some setting that is enabling this 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hey DH, got some more info. At this time there's no setting in Meetings to update your Profile Picture. However, you can change it in Glip and that will update Meetings.


8 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi, I have changed my picture on glip, but the RC meetings picture will not update. The Picture on RC meetings is not a picture I would like to have during meetings. The picture has come up recently, as there was no picture before. Thanks.
0 Likes 0 · ·
Hi Gurjot, 

Your profile picture pulls from Glip, but it isn't a flawless process. I still haven't been able to get my profile picture from Glip to Meetings. 

The most successful process we've found is to use the RingCentral Mobile (formerly Glip) app and set to preferences to RingCentral Embedded under the meeting settings. Once you do this, you can start or join at least one meeting, and your picture should populate.
0 Likes 0 · ·
I am having this same issue. The profile picture from Glip (which we use internally) suddenly appeared in RingCentral Meetings (which we use for both internal and external meetings). The size is skewed. I could change my profile picture in Glip, per Saadet's suggestion, but it didn't update in RingCentral Meetings.

I also tried changing it on the Android RingCentral mobile app. It updated Glip but not Meetings (and I had made sure I had RingCentral embedded selected in settings). And finally I tried changing on the RingCentral Phone app. Again, updated Glip but not Meetings.

How do I change the profile photo so either a different (non-skewed) photo appears or I can use a blank image or image with just my initials in RingCentral Meetings?
1 Like 1 · ·
Hi Jessica - Thanks. Already tried but it didn't sync to Meetings. I'll wait for a new process. - Anita
1 Like 1 · ·
Is there any update on a solution to the missing profile photo update functionality? As is true for others I've  updated my photo in Glip & Phone w/o issue but am stuck with a highly unprofessional photo in Meetings.  help!

2 Likes 2 · ·
Show more comments
erica10678 avatar image
erica10678 answered ·
I have removed my picture on RingCentral Phone but it has not been removed from Glip. How can i remove it from there? It only gives the option to change it not remove it. 
6 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Erica, you can't remove the profile picture in Glip - only change it to something else.
1 Like 1 · ·
has this corrected yet? I'm having the same issues now, July 2019.
1 Like 1 · ·
Not yet Hannah. 
0 Likes 0 · ·
Annie Versteeg avatar image Annie Versteeg jessica-community-moderator ♦♦ ·

Jessica please make this a priority. Many of us use the RingCentral product and this is a simple problem to fix. Why isn't anyone responding with a solution? I don't understand that. It's frustrating.

0 Likes 0 · ·
Reach out when you do! Really need this fixed...
1 Like 1 · ·
Same problem for me. Have changed my picture in Glip, in the mobile app, everywhere possible, but the old picture is still showing in meetings. The worst part is I had cropped the original picture (of me and my husband) to just show my face, but in Meetings it is pulling the full picture! Not very professional-looking and I'm desperate to change it!
2 Likes 2 · ·
J.B. Ferguson avatar image
J.B. Ferguson answered ·
Erica,

Saadet is correct, but what you can do is create a blank JPG image in Paint or any other application that can create a blank image. You could also grab a screenshot of a blank area of a screen with something like the Windows snipping tool. You can then change the photo in Glip with this blank image.

I've attached a white blank image for you that you can download (It's white so click just below this).
2 comments Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thank you! 
1 Like 1 · ·
You're very welcome.
0 Likes 0 · ·
mark1234567891011121314 avatar image
mark1234567891011121314 answered ·
This is garbage ... fix this so we can edit, change, and remove an image directly from the meetings app ... who created this user experience? 
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

lisa-leslie avatar image
lisa-leslie answered ·
Agreed - spent WAYYY too much time trying to fix what's evidently unfixable! Really lame. It updates OK in the phone app and shows OK in Glip and mobile even - but not on my huge monitor... really want that gone and/or at least changed! Ridiculous.
Share
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces