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Question

Outbound Caller ID for Texts still not working

  • 17 September 2019
  • 4 replies
  • 1022 views
A

Since the recent update for the new RC desktop app from 19.8.1 to 19.9.1, the new Outbound Caller ID for Texts preference does not appear to work. It doesn't seem to matter which Outbound Caller ID I select for Texts, the texts always come from the same main company number just like they did before. I have tried multiple contacts and switched between main and direct numbers, I signed out of all apps and signed back in and the ability to send a text from another number still doesn't appear to work. Anyone else having this problem?


4 replies

J
Rank
Hi ACCOUNT, 

We haven't seen any other reports of this, I would open a case with Tech Support! 

Open support case online  
A
Texting from the Main Company number in the RC app still does not work, even when signed in as the Operator. I have put in 4 New Cases:

Case Number: 09415626 (put in 19 days ago)
Case Number: 09431257 (put in 17 days ago)
Case Number: 09448452 (put in 13 days ago)
Case Number: 09497518 (put in 6 days ago)

And still no one responds.

A
This reply was created from a merged topic originally titled Texting from Main Company number in RC desktop app does not work. Since the recent update for the RingCentral desktop app from 19.8.1 to 19.9.1, setting the new Outbound Caller ID for Texts option to your Main Company number does not work. The option is visible and selectable, but will not send SMS from your Main Company number. Texting from the Main Company number works from the RC Phone app and the RC SMS API but does not work from the new RC desktop app, even if you are working from the operator extension.

S
Hi ACCOUNT,

I wanted to provide an update. We are experiencing a slight snag with the ability for the Company Fax/SMS Recipient to change their outbound SMS ID to the main number and for this change to be obeyed. Our Product Team is aware that this is not working properly and looking into it. You can open a case and include JIRA GLIP-25850 in your notes. You'll receive an update when the issue has been fixed.

Reply


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