question

jim-wilhelmsen14176 avatar image
jim-wilhelmsen14176 asked ·

Control screen on a Mac running Catalina in Meetings not fully working.

I am trying to control the screen of a Mac running MacOS 10.15 Catalina.  I can see the background image, but none of the open windows.  I can move the mouse and grab windows and move them around which is seen on the remote computer, but I can't see what I am doing on the host computer.  I think this is related to the Screen Recording security in Privacy, but Meetings is not adding itself to that feature and I can't seem to manually add it.  How can I get full control of a users computer running Catalina?
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samudrabhuyan answered ·
Hi Jim

Have you tried adding RingCentral Meetings the required permissions on Catalina?
You can go to "System Preference > Security&Privacy >  Privacy > Screen Recording" and then check the box next to RingCentral Meetings

https://support.ringcentral.com/s/article/13371-Meetings-Issue-Users-MacCatalina-not-see-others-Annotation-while-sharing?language=en_US
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