I have a custom Salesforce object 'User Setting' and I would like to add a custom field 'User Status'.
Ideally, updating the User Status would update the RC embeddable widget's status field as well as the desktop soft-phone status. We would like our system to look through the RC HUD and automatically route calls to a user based on their presence status.
Is it possible to accomplish this, to have the RC embeddable listening for changes on a custom Salesforce field ? Maybe by using RC event data subscriptions to Salesforce's streaming API, or webhooks that are listening for updates/changes to the custom User Status Salesforce field?