question

andy-koe avatar image
andy-koe asked Anirban answered

XML Upload Alert Error:

I am getting an error when I try to upload xml file to update existing IVR menus. I'm pretty confident that my file structure is good. Am I hitting a limit?screen-shot-2020-11-18-at-35443-pm.png

ivr
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1 Answer

Anirban avatar image
Anirban answered

Few things you can check:

The browser.. try doing it with different browser maybe with chrome or firefox

Check the roles of the user.

Also it maybe a temporary issue with the server.

Some references of the same error here:

https://community.ringcentral.com/questions/20793/service-web-error-109-we-are-sorry-your-request-ca.html

https://community.ringcentral.com/questions/1560/cant-delete-users-from-the-sandbox.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys