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The First Step
May 1, 2019
Question

Why can I not delete users from the sandbox?

I'm trying to reallocate user accounts in my sandbox to other people, but I can't delete users.


When I go to Users > Users with Extensions and click Delete next to the user I want to remove, the request always shows a popup saying:


"We are sorry. Your request cannot be completed at this time. Please try again later."

2 replies

PhongVu
Community Manager
Community Manager
May 3, 2019
It could be a temporary problem. I just test mine and it works ok. Can you try again?
The First Step
May 3, 2019
Thanks for the reply, Phong. This has been a problem for me for a few weeks now. I just went to the Sandbox and confirmed that the issue still exists.