question

ADMIN ADMIN avatar image
ADMIN ADMIN asked Becky-Community_Manager edited

Add feature to desktop softphone to be able to see text line being text. Not just phone app need on desktop also

The desktop app accepts text messages, and allows us to text back, but If a user has multiple phone numbers assigned to them they cannot see which phone line is being text. They have to load the phone app on a Ipad or Phone to look up the phone number. Is it possible to add this feature to the desktop to avoid needing an extra device to look it up? Example in picture I believe it used to be able to a long time ago, but the feature disappeared. Makes it difficult when the phone app is having issuesasdasds.jpg

ringcentral appphonesms and text messaging
asdasds.jpg (225.2 KiB)
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1 Answer

Anirban avatar image
Anirban answered

Maybe this feature is currently missing from the desktop application.

What you can do is request the feature as an idea here: https://ideas.ringcentral.com/

The RingCentral team will review the idea and check if the feature already exist or a new idea.

Based on that they will update you if the idea is approved and will be added in future.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys